So, we went up to our room and packed our stuff and took it to the car. At this point, I wasn't planning to stay at another extended Stay anyway. I guess that means something like "Do Not Receive" for guest that are so bad that they don't want any of their hotels to take them. As she started checking us out, she said she was going to put a DNR on me. Then she said that I threw the towel at her and that she was going to check me out of the hotel right now. I tossed the towel on the desk and said just bill me whatever you have to. Otherwise, we would have to pay fifty dollars. She started saying that we could try to wash it ourselves and see if it cleans up. So we would have to pay for a pack of towels. Then she said that the hotel doesn't just buy one towel at the hotel. Whatever that standard is, she was not meeting it. I imagine that Extended Stay expects it's staff to meet a certain standard of courtesy and hospitality when conversing with their guests. I think no one should be spoken to like that. Not to mention that whatever "stained" the towel came from their floor, not the spilt water. And how she knew it was "stained" and not just dirty, I have no Idea. We were all a little surprised by this as we've never been told by a hotel staff member anywhere that we would have to pay for a dirty towel. The lady at the front desk said, very rudely, that the towel is stained and that we would have to pay for it. One of the towels was dirty from where I had cleaned up some water that had spilt on the floor. We took our towels down to the front desk to ask for new ones. Her name tag said something like Rochelle. Unfortunately, the lady working behind the desk four days later on Aug 31 in the afternoon was the rudest hotel staff member I've ever spoken with. I wish I could remember his name to acknowledge his great attitude. The guy that checked me in around 6pm on Aug 28 was super nice and helpful. It was just one person behind the desk, but it only takes one person sometimes to ruin a whole stay. I don't usually write reviews, but this was by far the worst experience I've ever had at any hotel. I can overlook quite a few problems with a hotel if the staff are friendly and welcoming. Hotels, please remember that the right staff makes a world of difference.
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